At Cheon, we want you to feel confident about every purchase. Eligible products may be returned if they meet the conditions mentioned below.

• The return request must be submitted within the applicable return period.
• The product must be unused, unworn, unwashed, and free from any damage or alteration.
• Original product tags and labels must remain attached.
• The product should be returned in its original packaging wherever possible.
• The product should not have any makeup, perfume, stains, marks, or other signs of use.

Products that do not meet these conditions may be rejected after inspection.

Return requests must be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page.

The return period begins from the date the order is marked as delivered.

Certain products may not be eligible for return or exchange for hygiene, safety, customization, or other reasons.

• Products marked as non-returnable.
• Customized or personalized products.
• Products that have been worn, washed, or altered.
• Products without their original tags.
• Products damaged after delivery due to customer handling.
• Products returned with stains, odors, or visible signs of use.

Please check the individual product page for any product-specific return restrictions before placing your order.

To request a return, contact our support team using the email provided on our website.

Please include the following information:

• Your order number.
• The product you want to return.
• The reason for the return.
• Relevant photographs, if requested.

Our team will review the request and provide the next steps if the product is eligible for return.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request clear photographs or videos showing the product, packaging, shipping label, and the issue you received.

After reviewing the issue, we may offer an appropriate resolution, which can include a replacement, exchange, or refund depending on the circumstances and product availability.

Return shipping arrangements may vary depending on the reason for the return.

• For eligible returns due to a Cheon error, damaged product, or incorrect product, return shipping may be arranged or reimbursed according to our assessment.
• For customer-requested returns, applicable shipping or handling charges may be deducted from the refund where permitted.
• Customers should not send products to an address without receiving return instructions from Cheon.

Exchanges may be available for eligible products, subject to availability.

• The product must satisfy the return eligibility conditions.
• The requested size or variant must be in stock.
• Some products may be eligible for return but not direct exchange.

If the requested replacement is unavailable, we may offer another applicable resolution according to our policy.

Once an approved return is received and inspected, we will process the eligible refund.

• Refunds are generally issued through the original payment method where possible.
• The time required for the refund to appear in your account depends on your bank or payment provider.
• Applicable shipping or other charges may be deducted where permitted under the return terms.

A refund will only be initiated after the returned product has been received and successfully inspected.

All returned products are subject to inspection before a return, exchange, or refund is approved.

If the returned product does not meet the eligibility requirements, Cheon may reject the return.

In such cases, the product may be returned to the customer, and additional delivery charges may apply where applicable.

Please pack the product securely to prevent damage during return transportation.

We recommend keeping the original packaging until you are certain that you will keep the product.

• Do not remove product tags if you are unsure about keeping the product.
• Do not wash, iron, alter, or otherwise modify a product before requesting a return.
• Do not send a return without receiving instructions from our support team.
• Return approval does not guarantee an automatic refund until the product passes inspection.

If you have questions about a return, exchange, replacement, or refund, please contact our customer support team.