At Cheon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.

By using the Cheon website, you acknowledge that you have read and understood this Privacy Policy.

We may collect information that you provide directly to us when you create an account, place an order, contact customer support, or interact with our website.

Personal Information

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Account information

Technical Information

• IP address
• Browser type and device information
• Operating system
• Pages visited on our website
• Referring website or source

When you place an order with Cheon, we collect information necessary to process and fulfil your purchase.

• Products purchased
• Order amount
• Shipping address
• Contact information
• Order status and history
• Return or exchange information

This information helps us process your order, arrange delivery, provide customer support, and manage returns or exchanges.

Payments made through our website may be processed by third-party payment service providers.

Cheon does not intentionally store your complete debit card, credit card, UPI, or banking credentials on our own servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

We may use the information we collect for the following purposes:

• To process and deliver your orders.
• To manage your account.
• To provide customer support.
• To process returns, refunds, and exchanges.
• To communicate with you about your orders.
• To improve our website, products, and services.
• To detect and prevent fraudulent activity.
• To comply with applicable legal requirements.

We may contact you using the information you provide for transactional and service-related purposes.

• Order confirmations
• Shipping and delivery updates
• Payment notifications
• Return and exchange updates
• Customer support responses

Where applicable, you may also receive promotional communications. You can opt out of marketing communications at any time.

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers that help us operate our business, including:

• Payment processing providers
• Shipping and delivery partners
• Website hosting providers
• Analytics and technology providers
• Customer support services

These parties receive only the information reasonably necessary to perform their services.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Cheon may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

• Remember your preferences.
• Keep you signed in.
• Maintain shopping cart functionality.
• Understand website usage.
• Improve website performance.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Our website may contain links to third-party websites or services. Cheon is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information.

Depending on applicable law, you may have certain rights regarding your personal information.

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request information about how your data is used.
• Withdraw consent where applicable.
• Opt out of certain marketing communications.

To make a privacy-related request, please contact our support team.

We retain personal information only for as long as reasonably necessary to provide our services, fulfil transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. The updated version will be published on this page with a revised effective date.

If you have questions, concerns, or requests regarding this Privacy Policy or how Cheon handles your personal information, please contact us.